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Custom Color Set
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67,758 Verified Client Reviews |
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Yep super brassy and white hair redI’m at a loss. I was very specific and what I said my problems were. I was very hopeful. Once again, yes, the brown and the light and brown from the sun came out a beautiful, dark, medium hash brown any hairs that were white, even softened beforehand and developer applied beforehand to open the pores and left it. Sit on longer as instructed for the white hair. Yep red! 👎I’d like my money back, but I’m certainly not getting any more. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKeli - We’re so sorry to hear that you were disappointed by the results of your color application and it was too red. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t work and no response from eSalon despite 2 messagesI sent clear pics of my hair and the product I received didn’t work. I messaged them twice and had no response. Customer service is not good enough 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRianna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Changed hair colorI ordered 8n summer blonde to go from dark 🔵 blonde to a lighter blonde, I ended up with dark blonde with reddish tint, it darkened my hair color not lightened it!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not damageI didn't want orange, asked for no orange in my hair. Got lots of orange in my hair. 😟 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsReni - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our agents to resolve your concern. Please let us know if there is anything else we can do to help! |
AwfulPlease don’t waste your money. This is probably one of the worst hair dyes I’ve used. The bottles aren’t big enough to do your full head, the dye itself sets on your hair so it’s impossible to massage/ distribute evenly through the hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecca Davies D. - Thank you for your feedback. We are so sorry to hear that your experience was not all it should have been. Based on your profile, we see that you have already worked with one of our agents to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong color and they didn't fix itIt was not the right color and I asked for it to be redone and they said they would but never sent it and are now sending another order of the wrong color and charging me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatrina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. |
Didn't like the colorI didn't like the color but have worked with the color specialist to get a different color blend. I will update after the new color arrives. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- We truly appreciate your feedback! We're so sorry to hear you weren't a fan on the color but to hear that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedUnfortunately the product did not cover the grey hairs, which was my main concern 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsI'm so sorry to hear you were unhappy with your color. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and our colorist team will help you out! |
gray coverageIt did not cover gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
AppalledI am absolutely appalled by this dye! My ‘medium ash brown’ dye turned black, I’ve washed my hair 6 times in an attempt to fade it and now it is patchy and has chunks of black and chunks of a reddish brown. I’ve been home dying my hair for years and this is the worst dye I have ever used and will need a professional to sort! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsI'm so sorry to hear you were unhappy with your color. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and our colorist team will help you out! |