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Custom Color Set
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67,726 Verified Client Reviews |
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Not what I expectedIt was great getting my own little salon via mail. However, the final color was not what I expected or what the picture/model showed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsClaudia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Poor gray coverageI was disappointed by the gray coverage. I was really clear that I wanted this to cover my gray roots and it did for a few days and it started to let the gray show through, and I use haircare products for colored hair. The rest of my hair, where I pulled it through, was a lovely color but I bought this specifically for the gray coverage. On another note, I think your packaging is great and makes the coloring experience feel special. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSloane- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
NiceI really like the color and the way my hair feels for weeks but after the 2nd week, my greys where showing again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOfelia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
not the color I wantedI was not happy with the color from my kit. It did not look anything like I expected 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMellissa - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
No-noRoots ended really dark..no chocolate color...looks black and now I have 2 tone hair. Front looks black and some sort of chocolate on the back. Definitely not happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Perfect colorGreat coverage on the gray. 1 of 1 people found this review helpful. Did you? |
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Convenient and matches sample picI love this product because it is the best dye I've used from home. The color I ordered matches the online color choices, and the color lasts. 1 of 1 people found this review helpful. Did you? |
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Love it!I am very pleased with the product so far. It has been a little over 5 weeks and the color is still looking fresh even at the roots. It is just starting to wash out from the gray hairs now. 1 of 1 people found this review helpful. Did you? |
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Very Nice ProductI have a very hard time coloring my hair because it is thick and course. This product lasts longer then the store bought ones and is not too expensive. The color is very nice and vibrant. I would definitely recommend this product. 1 of 1 people found this review helpful. Did you? |
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Great Custom Hair ColorI love how it gets rid of the grey. 1 of 1 people found this review helpful. Did you? |