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Custom Color Set
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67,726 Verified Client Reviews |
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Nothing like the colour requested!Followed the instructions step by step and sent in a photo and description of my desired colour which was an auburn. I specifically said I do not want it red. So now my hair is very dull looking and red - like someone has coloured it with a crayon. I didn’t even take up the offer of a free replacement it’s that bad! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCharlotte H. - Thank you for your feedback. We're so sorry to hear that you are disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Not sure why, but color was differentI have been using the same color set for more than 2 years, so I do know what my tone looks like after I retouch it every 6 weeks. However, this time I am not sure why the color is different, darker but it didnt cover grays the same way either! So odd! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Melissa, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
UnhappyMy greys did not cover were back within a week and it was way darker than I was expecting looked too black 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalie B. - Thank you for your feedback! We're so sorry to hear that your hair colour was darker than expected and didn't cover the greys. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Great coverage. Poor hair conditionI’ve used box dye for years and thought I’d try esalon. Since using it my hair is in poor condition. Now my hair is knotty, tangles easily and my curl clumps are no longer fat and juicy. I’ve tried deep conditioning and a protein treatment with minimal results. This dye is the only new product in my routine. The coverage is amazing and, although darker than I expected, the colour is great. Such a shame 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHazel S. - Thank you for reaching out to us! We are so sorry to hear your hair is damaged after colouring. Our customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Won't Order AgainI love this company's hair color. It colors evenly and is easy to use. But as for there customer service is horrible. I can't get a simple question answered! Time to find another user friendly company that doesn't make you jump through hoops just to get simple question answered. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Toni, We’re truly sorry that our customer service did not meet your expectations. We take our clients' feedback to heart and continue to improve our products and eSalon experience each and every day. We hope to continue helping you find hair perfection! |
PoorI was sent black like I asked for but once I had put the colour on my roots went ginger not the black it says I've had to go to a salon to have this corrected though I was cutting the cost using salon but I've now had to pay out for this to be corrected at a salon 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKim C. - Thank you for sharing your feedback with us. We are so sorry to hear that your hair colour came out brassy on your roots, and we want to make things right. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps. |
Awful. One time is red then black.I have pictures of how different the color were. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNorma - We truly appreciate your feedback and are so sorry that the color was first red then black! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover whiteI have white around my temples only and this did absolutely nothing to cover that up. Guess I’ll be looking for another hair color 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsViolet - We are sorry to hear that you were disappointed by the gray/white coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong color and massive hair lossthis is an orange brown and looks like i have bleached roots and a massive ball of hair came out in the shower. Do not recommend 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Kristen, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Roots different colour to endsI went darker to get a more even look. I have been copper for years and wanted a more brunette tone but still with red undertones. My roots were a flat brown and ends a red undertone. I didn’t receive was I expected I guess 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsNikita C. - Thank you for your feedback. We're so sorry to hear that you are disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly. |