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Custom Color Set
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67,726 Verified Client Reviews |
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Spot on colour match - I love it :)My hair was virgin, not coloured for years. I was getting some greys but wanted to keep my natural colour. I had been putting off dying my hair as the thought of going into a store and choosing a colour off the shelf was quite daunting. I stumbled upon eSalon from an advert on an article and thought it was an awesome concept, so I looked at some reviews and decided to give it a go. I uploaded a few pics of my hair to eSalon and ordered a colour that I thought was a match. Cyndii from the Color + Care Team at eSalon emailed me to let me know they thought I had chosen a colour that was at least 2 shades darker than my hair so they had amended my order to a more flattering shade. When I received and used the product I couldn't believe it; a perfect colour match. I love it! Great service. Thank you eSalon. :) 0 of 0 people found this review helpful. Did you? |
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I'm left with red hairI tried esalon after seeing the many adds online because I had stared getting some unwanted gray hairs. Not a lot of grays, but enough that I wanted some coverage. I wasn't looking to change my hair color, but would have been ok with one or two shades difference. My first order lifted my hair to orange from light brown. Courtney called me and sent a follow up order to try and darken my hair to brown. Instead I got copper and even after a second follow up, I'm still copper at the roots and dark brown on the length. Even using tinted love in the red neutralizer, I'm still left with red hair. I hate this color I seem to be stuck with and don't recognize myself when I look in the mirror. I wish I had never colored my hair, instead of being left with copper roots and much darker hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGina - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
EmpressedMy first color has lasted a full 4 weeks. I'm just now seeing bits of gray. 0 of 0 people found this review helpful. Did you? |
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Good for one time tryGood for a one time try, but will not reorder. 0 of 0 people found this review helpful. Did you? |
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I like itI like little darker than a wanted 1 of 1 people found this review helpful. Did you? |
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color too goldenThis color is golden, too light, & my hair is frizzed! The color I want is brown, because I spend a lot of time in the sun and it gets bleached easily. right now when photographs are taken I look blonde. I was an auburn color growing up.! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Didn't likeThe color was fine. But my hair felt heavy and unmanageable after use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Loved the color, but it didn't lastThe color was perfect and beautiful, but it was not permanent. I would call it semi-permanent, because it has faded rather than grown out. Color only lasted a few weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Custom Hair colorI like it but it seems to be fading fast. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
lowered ratingnow that i am settled on med brown, there seems to be nothing special for the high cost. color is flat brown, unlike advertisement shows highlighting color. and the gloves don't fit even though I have requested larger gloves. I will probably be cancelling. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDearleen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |