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Custom Color Set
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67,726 Verified Client Reviews |
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Loved the color.Loved the color, just wished it lasted a bit longer. 0 of 0 people found this review helpful. Did you? |
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Second review/PADDLE BRUSHI loved this brush SO MUCH, BUT--the bristles over the center 2/3 of the surface keep retracting into the brush! I do NOT want a different kind of brush after discovering this one(even my 9y/o granddaughter immediately goes for this so Grammy can brush her long platinum blonde hair) we all LOVE the smooth silky shiny hair without pulling-- feels so AWESOME!! With that being said I am so disappointed with the pushed in bristles!! I can easily pull them out, but with 1-3 brush strokes they go back in & I can't figure out a way to fix this. Brushing hair becomes tedious rather than enjoyable! I read the reviews and noted Joyce, Cassie, Heather, & Lianne had the same problem so I know you are aware of it & working on fixing it-- have you found a fix for this??*** ###Or are my two WONDERFUL BRUSHES essentially useless?? Please help me 😟😧😏 I have not received an answer to my question so I am resubmitting --please fix this!! 0 of 0 people found this review helpful. Did you? |
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Don't likeThis is my first order. And I'm not happy with my color 7.04. I thought it would on the blonde/brown side of color. I had blonde highlights with a aurburn color. I wanted an auburn which in my mind is a reddish brown and on my hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJanis - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
WowStill full of gray and roots onky is black.... how do I cancel ?? 0 of 0 people found this review helpful. Did you? |
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Cancel and refundPlease cancel order 417839 0 of 0 people found this review helpful. Did you? |
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awfulI don't ever want to use this product again 0 of 0 people found this review helpful. Did you? |
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Custom Hair ColorThe color was darker this past time and I don't like it as well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJettie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
They just can't seem to get it right...I've tried to work with the colorists to get the color I want and they never seem to get it right. Oh well, back to the salon I go. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori- We’re sorry that your hair color wasn't what you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not worth the moneyKeep sending wrong color. Colorist not listening to request. Waste of mobet 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
chochlate brown hair colourafter inputting my profile on this site i was offered the colour chocholate brown. i have used this and now my hair is more or less black and will cost me a fortune to try and put right so i would not recommend this service to my friends 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |