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Custom Color Set
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67,642 Verified Client Reviews |
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Stubborn gray hairsThis dye did not get all my gray hairs. I have patches of gray still showing even after I got 2 bottles for my whole head. Color looks great on the rest of my hair but sadly didn’t cover all my gray’s such a bummer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMajella - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
BRILLIANTThis product is brilliant, how they get the correct colour through you answering a questionnaire is unbelievable, I love it. 3 of 3 people found this review helpful. Did you? |
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Adjusted ColorAfter a few tweaks, the colorists achieved the perfect summer color for me! Thank you! 1 of 1 people found this review helpful. Did you? |
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Love my hairI was so tired of going to the salon, being stuck there for 2 hours was so irritating. Then I tried your products and I loved how my hair looks and feels. I get so many compliments too. It took 3 tries and they had my hair color perfect and that's not easy. I have chestnut brown with red highlights. I just love my hair. It's so thick and shiny. I absolutely recommend!!! 1 of 1 people found this review helpful. Did you? |
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My colorI did not do a strand test! I just went ahead with it. I just wanted to say I love it. Thank you so much. Look forward to my next. ❤️❤️❤️ 1 of 1 people found this review helpful. Did you? |
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Custom Color SetThis hair color is amazing. It stays on my hair longer than ANY product I’ve used. My hair is so soft afterwards. If I need to tweak it there is no problem. These stylists will patiently work with you until the right color is achieved. I highly recommend these hair products 1 of 1 people found this review helpful. Did you? |
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Smooth and shineI will regular to brought 0 of 0 people found this review helpful. Did you? |
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No even close to color I choseI requested light golden brown my hair turned out dark red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t color my hair at allI followed the instructions precisely and my hair is the same color it was before I dyed it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Way darker!The color I choose was a dark chocolate, the color I got turned out black and dull. I followed instructions to a tee. 😢 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |