|
Custom Color Set
|
67,695 Verified Client Reviews |
|
Sort by: |
|
Can never reach anyone to talk cause there's no phone number@Funny thing is I canceled everything about 2 months ago!! I was actually able to talk to a person wanting to know why I canceled!!! But I couldn't reach anyone when I had questions....And I just got charged 46.00 for the very same products that I canceled!!! And once again I can't reach anyone to get my money back... and that's my Christmas money you took from my kids!!! The thing is I really loved the products, but you constantly raised the prices, and sent me products that I didn't order, but I was charged for them!! This company is the most frustrating company that I have ever dealt with!! I can't even call you to get this issue resolved. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDonyella - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Asked to be golden red...not dark dark brownDid my colors get switched? Dear god. I followed directions...nothing prepared me to be a completely different color. I look like I'm trying to evade the authorities. E-Salon fail. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTayloe - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color not lastingI have been a customer since 2018, my color always lasted better than what the salon used, but now after 3 weeks the grays are showing, it always lasted at least six weeks, what’s up? 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Teresa, we are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly value your feedback and we look forward to crafting the perfect customized formulation for you! |
Wrong colorYou sent the wrong product. I had changed my order to a light brown. I got medium brown 20V. Assumed it was right and used it. Oh well.... 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHey Lourie, we appreciate you taking the time out of your day to review your hair color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too darkAlmost black and the chemicals made my hair fall out. Will not use again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCynthia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Poor color matchRoot application was lighter than current color. Orange looking and unattractive. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEllen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Red undertonesAwful! It's orange... and didn't cover grays at all. 1 of 1 people found this review helpful. Did you? |
|
Love the color but terrible grey coverI love the color and the product it just does not at all cover all my greys 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAshley - We're sorry to hear that you were disappointed by the gray coverage of your recent color application! Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No coverageLydia's gray hair didn't get the color. Followed all instructions to the T. Will cancel subscription. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Lydia, we are very saddened to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ColorNot exactly the color I wanted. I keep saying think Sharon Osbourne red there's a little too much Brown in the color it needs to be more vibrant red but not orange red blue base red and I'm not sure what the pro part has to do with anything. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTammy- We never like to hear that our customers are even the slightest bit unhappy with their color, which is why we have a Color Happiness Guarantee! Please lookout for an email coming your way so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |