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Custom Color Set
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67,669 Verified Client Reviews |
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UnhappyMy greys did not cover were back within a week and it was way darker than I was expecting looked too black 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalie B. - Thank you for your feedback! We're so sorry to hear that your hair colour was darker than expected and didn't cover the greys. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Great colour!I love my new colour, I did have to ask the stylish to adjust it as was a little dark but they were so helpful. I sent a photo, they adjusted the colour and it’s perfect. Thank you! 2 of 2 people found this review helpful. Did you? |
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Happy customerI like the color they been custom for my hair and blends so well with my hair. Customer m services are great they answer all my questions. 1 of 1 people found this review helpful. Did you? |
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Picture perfectI sent my colorist a picture of my hair and a picture of some fake hair I wanted to wear next week on my trip to New York. I can’t believe she got it exactly not close, not almost it is exactly what I asked for, picture perfect. Thank you thank you thank you 😊 0 of 0 people found this review helpful. Did you? |
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An adjustment by my colorist made all the difference!I’m so happy that I called to speak to my colorist I explained that my color was fading and not covering my gray around my face. She made a change to my developer and sent a replacement set. Needless to say, I am thrilled with my color again! I can’t thank all of you for your dedication and concern for my needs. Sincerely, Kathy Metz 4 of 4 people found this review helpful. Did you? |
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eSalon is awesome.eSalon's professional colorist knew exactly what I needed when I needed to tweak my hair color. I've been a very happy customer for several years. I highly recommend them! 1 of 1 people found this review helpful. Did you? |
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First time trying eSalon’s custom hair colorI asked for a coppery red color. This first try of eSalon custom color did not give me the color I wanted. I used to be called “Carrot Top” because of my natural hair coloring. This is what I’d like to see with my next “custom color.”Come on team let’s get it right the next time! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarlene - We're truly sorry to hear that the outcome of your color application didn’t meet your expectations. At eSalon, we firmly believe in our Color Happiness Guarantee, and we’re here to help you achieve the hair color you desire. Please watch for an email from us regarding the next steps! Your feedback is very much appreciated. |
Great coverageEasy to use, a little goes a long way. Great coverage! 1 of 1 people found this review helpful. Did you? |
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Great coverage. Poor hair conditionI’ve used box dye for years and thought I’d try esalon. Since using it my hair is in poor condition. Now my hair is knotty, tangles easily and my curl clumps are no longer fat and juicy. I’ve tried deep conditioning and a protein treatment with minimal results. This dye is the only new product in my routine. The coverage is amazing and, although darker than I expected, the colour is great. Such a shame 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHazel S. - Thank you for reaching out to us! We are so sorry to hear your hair is damaged after colouring. Our customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Won't Order AgainI love this company's hair color. It colors evenly and is easy to use. But as for there customer service is horrible. I can't get a simple question answered! Time to find another user friendly company that doesn't make you jump through hoops just to get simple question answered. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Toni, We’re truly sorry that our customer service did not meet your expectations. We take our clients' feedback to heart and continue to improve our products and eSalon experience each and every day. We hope to continue helping you find hair perfection! |