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Custom Color Set
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67,695 Verified Client Reviews |
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Didn't likeAfter using this product my hair felt ruff, it was hard to brush. I also had more hair loss than usual. It took me almost 3 weeks for my hair to feel soft again. I would like a refund if possible. 135 of 142 people found this review helpful. Did you? |
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Response From Our ExpertsJessie - We are sorry that you were unhappy with your experience. We see that you reached out to us to request a refund and we issued it accordingly, per our Satisfaction Guarantee. Again, we apologize. |
Quick fadeAt first I was pretty excited about the color and even the packaging with my name written all pretty across it. But on the 2nd day I noticed the my gray strands had a brassy look to it, so it was still pretty light. And now on the 4th day the color has completely washed out on half of the grays that's with 50 min processing & only 2 washes! ☹️ Granted the color is still prevalent in the rest of my hair but it's the gray hair I'm trying to hide hence the coloring. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRéjean - We value your experience as a client, and apologize that your color faded faster than expected. We see that you reached out to us and we issued a refund for the cost of your color, per our Satisfaction Guarantee. Again, we apologize that you were unsatisfied with your experience. |
Not happyIt left my hair feeling very oily and sticky like I haven't washed in months or years very dissatisfied 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
GreysThe color did not cover my greys, was not as shiny as pics shown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenice - We apologize that your color didn't cover your grays. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
so easyjust so easy to use and felt wonderful 0 of 0 people found this review helpful. Did you? |
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FabulousI love it. The color matched perfectly and it really lasts! 0 of 0 people found this review helpful. Did you? |
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A Little Change in Color and I LOVE IT!It was time for a change and asked the color specialist to tweak my color and she hit the nail on the head. I love the gold tones and "at this time" I am totally in love with it!! Women do like changes! 0 of 0 people found this review helpful. Did you? |
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Match perfectComes on time and is just right 0 of 0 people found this review helpful. Did you? |
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So happy I found esalonI've been using esalon.com for awhile and love how consistent my hair color is. It is great being able to adjust the color if i want and the regularity of when it will ship. Best thing I have found on the internet in a long while! 0 of 0 people found this review helpful. Did you? |
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perfect colorColor turned out great, even on tricky auburn color. Easy to use. 0 of 0 people found this review helpful. Did you? |