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Custom Color Set
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67,695 Verified Client Reviews |
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Color My HairBeautiful color... However, this was the fourth time that my grey hair was not covered. This last time that I colored it, the grey hair showed up within a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - While we're glad that you're enjoying your color results, we're sorry that your formulation did not deliver the coverage you expected. We see that you've since worked with your colorist to craft a hair color designed to deliver longer-lasting coverage. We hope to hear more of your feedback soon. |
Ok first color ok but darker then I used.Cancel any further delivery and cancel future purchase. I believe the photo may have mislead the darker shade you sent. Ok with that said I am disappointed with another email stating Reason color cannot be achieved. Got it ??? But why was this not said as soon as I requested... Not 6 weeks later. Please Cancel all future orders. Not interested in continuing. Thank you KT Schmidt 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsK- We apologize for any confusion or inconvenience. We will be sending a follow up email regarding your personal eSalon account. Though we don't want to lose you as a client, sometimes we notify clients beforehand if we can not help them achieve their color. While we don't want to see you go, we also don't want to send a product that will not turn out as expected. |
Turned greenFabulous beginning color. As the color faded, it turned green. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGabriele - While we're glad you enjoyed your initial color results, we sincerely apologize that it faded to an unwanted green tint. We see that a refund was processed for your order, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience. |
No resultsThey sent me a root only treatment. This did match my request for something to better transition my roots and highlights. I'm not sure if it was a miscommunication on my part or just a bad color match but i feel like i would have felt more confident and achieved better results in a box set from Walmart...Over all its a neat service but I wasn't thrilled and felt like I have wasted my time and money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLydia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Colour Faded Shortly After DyeingThe colour was pretty for about the first three days, it then faded into a copper and finally turned to a brown colour that is slightly darker than my natural shade. I used a colour safe shampoo/conditioner as well. Maybe instructions or the dye needs to be optimised for my hair type. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristina - We apologize that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your expectations. |
It didn't last more than two weeks.And I had requested cancellation before 5/16 and you sent me another one anyway. I would like my money back. 0 of 0 people found this review helpful. Did you? |
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Love the colorI always get compliments on the color. No one else has anything close to it! 0 of 0 people found this review helpful. Did you? |
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Dark Brown Golden MahoganyLove this shade!! 0 of 0 people found this review helpful. Did you? |
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Hair colorLove the way my hair shines! 0 of 0 people found this review helpful. Did you? |
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Nailed itThis is exactly the color I was looking for and it looks great. The color has held up well through washing too. 0 of 0 people found this review helpful. Did you? |