|
Custom Color Set
|
67,649 Verified Client Reviews |
|
Sort by: |
|
Better than the actual salon!I am VERY pleased with my color. It is not brassy or orangey as some usually turn out. I am really surprised that my hair turns out waaaay better than when I went to the salon and paid at the very least 10x more $!! Can’t wait to try the highlights! 1 of 1 people found this review helpful. Did you? |
|
Spot on colorThank you!! You got the right color for me, the one that I wanted!! I'm very impressed! Thank you! 1 of 1 people found this review helpful. Did you? |
|
Roots got lighter & ends got jet black.I followed the instructions and the roots got lighter and the ends got jet black. I will have to redo my hair as it looks worse than before unfortunately 2 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBrittany - We are very sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not as I expectedAs a chef / cook, I can follow instructions and measurements pretty well, following the dye instructions was a piece of cake 🎂, and yet, not all my greys were covered especially in areas that were pretty saturated with the dye, I am however willing to give it another try.. hopefully a better outcome. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsFrances - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Poor coverageUsed this to color my grays. Followed all instructions. Did not cover grays—now I have to re-do or pay to have it done. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPamela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
My hair turned orangeMy root turned very brassy. I’m going to have to go to a salon and have the color corrected. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSami - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
the hair color is not coloring my greyI was wondering if your product has been reformulated because it is not covering my grey hair. I know grey coverage is difficult but the side of my head after coloring is looking like no coloring has been done. I have already told the customer service dept. about this problem and they said they gave me 20Vol but it still is not working! Any more suggestions? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLinda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color keeperLove the color I get. 1 of 1 people found this review helpful. Did you? |
|
The color was just what I wantedI finally got the Golden Brown color that I always wanted. The drugstore version never came out like the color on the box! 0 of 0 people found this review helpful. Did you? |
|
Hair looks healthier after coloringSame as above 1 of 1 people found this review helpful. Did you? |