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Custom Color Set
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67,649 Verified Client Reviews |
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ColorI love the color and how it makes my hair feel, but I think I'm in need of something to cover the greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Looked naturalNot as blond as I would like but it did lighten the color for the winter months.. This company save your details though and dispatch another color out to you without asking if you wanted it first, I didn't like this so will not be using them again.. Be aware when handing over your details 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDerek - We apologize for any confusion regarding our service. Before placing their first order on our website under our 50% off deal for new clients, customers are shown a checkout page explaining that they are joining the Hair Color Plan. In addition, clients can stop, modify or cancel the service at any time by logging into their account or giving us a call. Upon reviewing your profile, we see that you successfully cancelled your Hair Color Plan, so we won't send you any further order unless you contact us first. |
Custom hair colorI have darker hair in the back and lots of white hair in the front and after two attempts including having to spend an additional $6 at a beauty supply store .....it still did not solve my issues... Not ordering again...going back to my $6 color from the local store.. I gave it two different trials and...no happier result. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Color too lightI love the color but it is too light compared to the rest of hair that came out black. It doesn't look good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMalice - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Custom Hair ColorHmm... I wanted to try this as it is advertised to be so much better than box and more affordable than a salon. My personal experience is it did not do any better than box color for gray coverage and my hair didn't feel any better than when colored with my normal box color. For the price - I would not recommend. 0 of 0 people found this review helpful. Did you? |
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Anna PDid not cover my gray properly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
I love the personal service!Using eSalon is BETTER than going to a salon to a colorist. eSalon has a long series of questions they ask about the condition of your hair, what color it is now, what color are you going for, how easy does your hair take color, how much grey do you have...just enough to know that they really care about getting it right. I sent a picture along with the survey and I was contacted by a colorist within 24 hours letting me know what they thought would work for me. I approved it before they sent the kit. Everything comes in a beautiful little box and the colorist even signs the instructions. I have colored my own hair before and the eSalon instructions were the easiest to follow, really tailored for me and my hair. I also looked up the eSalon videos on YouTube giving instructions. The videos gave me an extra boost of confidence. The coloring process went very smoothly. The little packets of shampoo and conditioner included in the kit were wonderful. I loved my hair color and texture, it turned out beautifully. The color is multi-dimensional and rich. I think it looks like I have highlights and lowlights, which would have been super expensive at a salon. I received an email a few weeks after coloring asking me how I liked my color and if I would like to tweak it a bit. I told them a couple of things I would like changed and my second kit is on it's way. I can't express how excited I am about this service. I care more about my hair than any salon will. I feel like I have so much more control and expression in how my hair looks. This is an awesome personal service at an amazing price! Highly recommended! 2050 of 2124 people found this review helpful. Did you? |
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Great productThis product has been a godsend! They took feedback early on and corrected some timing issues so customers had the opportunity to change, tweak or ask questions of a colorist. My hair color is very difficult to match. It is a very deep auburn. While not perfect, these colorists have gotten closer to my natural color than salon colorists for a quarter of the price and they did so, sight unseen. The color does not have a harsh effect on my hair and lasts a good long time. Highly recommend! Thanks eSalon for making a great product with great customer service. 36 of 37 people found this review helpful. Did you? |
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Response From Our ExpertsWe're so happy to hear that you're enjoying your custom color! We truly value your feedback and look forward to hearing from you again in the future. |
Most amazing (I-don't-know-why-you-haven't-tried-it-already)I have been coloring my hair for over 40 years now and I will say without an ounce of hesitation.....This stuff is the best ever! I used to color and then within a week or after a few washes the grey was back. UGH! I am over a month now with my Custom Hair Color and there is barely a hint of the grey. It is packaged beautifully, easy to follow instructions and smells good. I love, love, love this stuff. It makes me feel BEAUTIFUL. 24 of 24 people found this review helpful. Did you? |
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hair colourhaven't dyed my hair for years so was very dubious about doing it, send my age, current hair colour, a photo of myself as I was and they calculated what they though I would like, it was too dark for me so emailed them and got it readjusted, what I ended up with was great, but the following time I went a little darker, now have the ideal colour for me, it is just brilliant, would certainly recommend eSalon, don't hesitate to try them, you won't regret it 19 of 19 people found this review helpful. Did you? |
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Response From Our ExpertsPam- We're so happy to hear that you're enjoying our service and your custom blended hair color! We truly value your feedback and look forward to hearing from you again in the future. |