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Custom Color Set
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67,649 Verified Client Reviews |
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Horrible packagingEverything was spilled in the box so I didn’t get to use the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the desires colorI had wanted intense copper for it's bright but darker toned "red head" look. I ended up with a more burgundy look and am very disappointed with the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
PoorCharged 27 pounds for a colur I didn't want 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Mary! Thanks for stopping by. We are sorry for any misunderstanding with your orders. Please check your emails, we have contacted you to help you further. |
Not receivedI never received my last order! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover my gray rootsThe color is beautiful where it took, but even having followed the directions step by step my gray roots are still showing through. I was very excited to try esalon and had a great referral but disappointingly the color just didnt work to cover my gray roots as i was hoping abd expecting it to. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love the productThis product is amazing!!!! They make it very easy to use at home, the box has everything you need. I have a lot of grays it covered it all and the color was exact what I want. 0 of 0 people found this review helpful. Did you? |
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Love my hair color 😍I love my new hair color. I have naturally dark blonde hair with cool tones (more on the green side), so this added warmth which complimented my warm skin tone much better. These colorists are pros and are slowly turning me into one as well. Absolutely love ❤️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your custom eSalon hair color! We look forward to the next opportunity to delight you! |
Beautiful Fool Proof HairLove my color and have been pleased with how it turns out every time. Easy application and great results! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Love it!!I am so happy I decided to purchase from eSalon. The process was so super easy, very well explained on every step, and super great product quality! I can't wait until my next order!! 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKaylie - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
ENDED UP WITH LIGHT BROWN AND GOLD HAIRWaited for what seemed like an eternity for this color to arrive! So used it this morning. Not only did it not cut or color my gray, but it didn’t do anything for the blonde highlight remnants I had left. Do ur selves a favor, get your color done in a salon, where the stylist can actually show you the color and evaluate how your hair will grab the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoy - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |