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Custom Color Set
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67,658 Verified Client Reviews |
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VibrantI like how the color looked on me. It brought out my natural reddish tint. But I just didn’t like how the old grays was a bit visible after few showers later. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCriscel - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DisappointedI didn't like my color at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
ExcellentI love the color,is beautiful and my hair is very shine 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosalia - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Love my color.My color which had been good for a long time was starting to look a little drab. I asked for an adjustment and just did the color this morning. I love my new color, just a little darker, a little more auburn. It has remained natural looking with just the little bit of brightness I wanted. Can't wait to see if anyone notices. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarcia - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Doesn't hold gray coverageI have been using this product on and off and finally canceled because the color does not hold. The gray coverage fades with a week or two. I would have to recolor about every three weeks. Way too much trouble for minimal coverage. Idea of this company is great, but definitely was not happy. Customer service rep I spoke to on a cancelation issue also had an attitude, I have talked to reps in the past that have been super friendly. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRocio - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Loved my current hair toneLove this product and the service. E Salon suggestion is on point and never miss my shipment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Somarie! This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your color and your experience with eSalon! We look forward to the next opportunity to delight you! |
Match!Wonderful color since i showed piture of Original color with pictre from teenage years b4 i started. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Robyn, thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the customized eSalon hair color. We truly value your feedback and look forward to hearing from you again in the future. |
Finally received order!Took me a very long time to get my order, however after talking with team support I finally did receive my order! The package is totally adorable and so customized to me! Has my name on it and everything. Super cute and color came out so well! 0 of 0 people found this review helpful. Did you? |
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Custom colorDo not like it. It looks orange and I want a more burgundy color 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJeannie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray coverageNot sure why but, the second kit I was sent though again spot in as far as color was very disappointing as far as gray coverage. Unfortunately this time the gray coverage was very short lived. My entire root base was gray again with in 2 weeks. Yes, I applied as detected and I’ve been dying my roots for literally decades. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCharisse - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |