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Custom Color Set
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67,658 Verified Client Reviews |
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Wrong ColorI had asked to have my color lightened and my adjusted color was the exact same color as last time...I have asked again to have it lightened this month so hopeful this works out as I was told I am getting another root touch up in a lighter color and a different product for the rest of my hair...my hair is pretty dark so concerned I am not going to blend well if I don't do an all over color but did address this with colorist so we will see 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKristen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
disappointedthe color was beautiful and process easy. Unfortunately, the color faded pretty quickly over the gray roots. I've been coloring my hair for years, so it wasn't the application. I don't want to go darker, so I won't be reordering. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCyndi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color looks copperyI wanted to go darker blonde, but the color turned out coppery and drab. Will be going back to the lighter blonde. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Didnt cover gray on the rootsDidnt cover grays at the roots 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHey Trayce, we are so very sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Loved it!The color came out just how I wanted! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Danielle, thank you for your feedback! Everything our clients’ say is truly valued and we look forward to hearing from you in the future! Happy Coloring! |
Great!Started using this during lockdown. Was very pleased with the results and quality of this product. Far superior to any other over-the-counter color brands. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Exactly what I wantedRoots blended beautifully with the rest of my hair and it looks SO natural. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home. We are excited to continue working with you! |
Faded really quicklyThe colour looked great for the first few days then faded immediately. The purpose of me dying my hair was to cover the brassy undertones, but they have come out again after three washes. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
OMGOSH 10 years and no moreI have been using exclusively for 10 years and loved, loved loved my color. I thought I was losing my mind until JUST NOW. I am stopping my membership immediately. The color is different and does not last through 3-4 shampoos with gentle shampoo, no sun, no styling tools. I read today other customers are experiencing the same issues. I am so saddened to see this happen but OH HECKIN' NO. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
PERFECTION!My experience with eSalon was wonderful from start to finish. My kit arrived faster than expected, and included steps for a pre-treatment (at no extra charge). eSalon sent me the product needed to fill my previously lightened and porous hair, so that my new/darker color would go on evenly. It worked like a charm! My end result was exactly as I desired -- one beautifully glossy, overall color! Thank you! 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |