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Custom Color Set
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67,658 Verified Client Reviews |
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Did not cover greysThe main thing I wanted from eSalon, besides a refresh, was grey coverage and my colour didn't give me that. Though the lengths and ends are beautiful and my hair does feel smoother if not a little dried out from the chemicals, the most important thing to me is the coverage. So this isn't for me. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsClare S.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not to much coverThis color has not cover my grays I’m not to happy with it 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsEdith - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not lastingVery drying, grey coverage lasted maybe 2 weeks max. The high light kit was great though. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the right color and faded quicklyThe color barely covered my grays and it was not what I was anticipating as far as color. It also washed up VERY quickly, within 2 1/2 weeks. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKristen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The colour did not cover my greyI was so excited about having a custom colour as I had taken to mixing two different shades of standard hair colour to cover my grey. I am no stranger to hair colouring and did not anticipate any issues. I left the product on for 5 minutes over the recommendation. Sadly it only half covered the grey and now I have to wait a few days before I colour again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not as good as I had hopedThe packaging and products were of a high quality however it did not lighten my hair as much I would of hoped and it was quite gingerish, a shame as I had high hopes 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Laura! Thank you for reaching out! We are sorry to hear that your colour formulation came out darker than you were expecting. Colour Happiness Guarantee to the rescue! A colour expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Beautiful, Natural Color!I have been using eSalon for almost two years and I am so thrilled with the results...I get more compliments on my hair color now than when I was spending a fortune in salons! Depth, shine, coverage of grey... it's all there in my eSalon kit! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Robin, Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
Love the coloring kitLove, love, love. Everything you need comes in one package, my hair looks healthy and shiny after application. I have a lot of grays and feel like the kit provides great coverage for my roots. I feel like I am getting better results with this kit at home than at a salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Julia, We're thrilled to hear that you're enjoying your Dark Brown (Mahogany). We look forward to our next opportunity to delight you! |
Bye Curls Bye Shine. Hello damaged Dry Hair!Upon receiving my hair color package, loved the packing and, instructions. It applies on thick and clings on. I left it for 1 hour due to my grey hair. I always comb my hair when dyeing , to my surprise m6 hair was tangled into a knot. Carefully I had to de tangled, my hair felt hard. Regardless how much conditioning I apply. Now I have no curls, no shine! Im applying raw coconut and Shea butter everyday for this hair color has made it look dry and straw like . Can’t stop crying. Horrible product! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlice - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
USED TO BE GREAT NOW JUST OKAfter reading the other reviews below...i too have noticed a difference. It is lasting as long as over the counter dye products. It used to last 4 to 6 weeks...now im lucky if i get 3 weeks. What have you done differently? I may cancel ...ive been thinking of it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - Thank you for your feedback. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |