Susan J. - Thank you for your feedback. We're so sorry to hear that your hair colour is darker than expected. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
Sharon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair feeling its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Nancy M.
18 September 2026
Too dark
POSTED BY:
Nancy M.
18 September 2026
I will say everything in the package it was packaged beautifully, but my color came out incredibly dark, much darker than I expected. I don't know if I'll try it again and try to maybe a lighter. I don't know what I'm gonna do because my hair is so dark now I mean it's not gonna lighten. I'm probably gonna have to talk to a consultant.
Hello Nancy!
Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
ANNA P.
18 September 2026
Wrong volor
POSTED BY:
ANNA P.
18 September 2026
Wanted my usual golden brown color, got dark almost black gray coverage that didn't cover my gray in 3 weeks gray are back on roots, looks not nice
Hello Anna,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Renee M.
17 September 2026
My hair is RUINED!!!
POSTED BY:
Renee M.
17 September 2026
As I previously wrote, each adjustment for my dirty blonde natural hair keeps making it more and more orange. I literally had to do a hair strip which I've never done... that made my hair even more orange. I had to reapply the demi and its a bit better but horrific at the same time.
Your last response you said you saw that I spoke with the stylist and resolved the issues but I still have many charges on my account and so far I hate everything I used. My friend recommended eSalon since my virgin hair had a few grays. Now my hair is completely ruined. I've lost so much trust in the company, stylists take too long to respond and I've contacted you 4x now asking for my money back and I never get a response.
I should have stuck to pulling out a few grays. I miss my natural color. I'm so upset over this, I've lost the little confidence I had in myself.
I think my last order bottle 1 and 2 were reversed.
Normally my roots are dark brown with more red and lighter color on #2. My roots are what normally what my ends would be and the rest of my hair came out dark brown.
Hello Rosa,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we did not get it right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Elisabeth D.
16 September 2026
I had alergic reaction
POSTED BY:
Elisabeth D.
16 September 2026
I had an allergic reaction to the product but customerservices were helpful
Hi, I'm very sorry to hear you had an allergic reaction and I hope you're recovering well. Our instructions recommend a patch test before applying the Color Set so you can test your skin's tolerance to the ingredients. We do offer gentler formulas such as Ammonia-free Permanent and Demi Permanent, too. I'm glad our customer service team was able to assist you.
POSTED BY:
Katya W.
15 September 2026
Very disappointing experience with my custom color
POSTED BY:
Katya W.
15 September 2026
I have used eSalon because I trusted their personalized colorist service, but my most recent experience was extremely disappointing.
I specifically requested a color that would be slightly lighter than my previous formula, with the long-term goal of gradually transitioning toward a medium blonde. I had also been doing highlights approximately every six weeks for several months to gradually achieve this lighter result.
Instead, the new formula I received made my roots noticeably darker, completely opposite to the direction I requested. I applied the color only to my roots, yet while rinsing, the pigment ran through my hair and visibly darkened my blonde highlights as well.
This has set back months of gradual lightening. I can no longer use the highlighting formula I purchased because I am concerned the contrast would be far too strong.
Even more concerning, I experienced significant burning and discomfort on my scalp during the application, something I had never experienced with my previous eSalon colors. The burning stopped after rinsing, but my scalp remained dry, tight, and itchy for several days.
I also noticed that the amount of developer provided appeared unusually small, and the mixed formula was extremely thin and watery compared with my previous eSalon colors.
I have contacted eSalon and requested a complimentary color correction and a proper solution for the scalp irritation, along with professional guidance for the hair shedding and damage I noticed following this coloring.
I am very disappointed because I carefully followed the instructions and had spent months gradually working toward a lighter blonde. Instead, I feel that I have been moved several steps backward and am now dealing with both an unwanted color result and scalp irritation.
I hope eSalon takes responsibility for this situation and provides a complimentary color correction and appropriate scalp-care solution, rather than requiring me to spend additional money fixing the problem.
Katya - We truly appreciate your feedback! We sincerely apologize for the disappointing experience you had with your recent formula and the discomfort it caused. We truly value your trust, and upon reviewing your account, we see that you have already been in contact with one of our colorists to address these concerns. Please let us know if there is anything else we can do to help.
POSTED BY:
Brenda R.
14 September 2026
Delayed shipping due to using Amazon shipping
POSTED BY:
Brenda R.
14 September 2026
I was notified by email that my order was being delayed due to using Amazon as the shipping method. When I called with my concern and complaint I got brushed off and told that I have just been lucky in the past with getting my orders quickly, and repeated several times that the delayed time frame was still within their 3-5 business days (actually pushing 6), so I had nothing to complain about. The CSR was very cold and non-sympathetic. She finally agreed to waive my shipping fee for my next order, but this was strictly a one-time courtesy. She did not make me feel like a loyal customer since 2014.
Hello Brenda,
I’m sorry to hear about your experience and understand how frustrating it must have been, especially as a longtime customer. We truly appreciate your loyalty since 2014, and we’re sorry we didn’t make you feel valued. Your feedback regarding the shipping delay and customer service experience is important and will be shared with our team.
POSTED BY:
Susan K.
13 September 2026
Still brassy
POSTED BY:
Susan K.
13 September 2026
My greys just turned orange really did not cover with brown
Susan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Zoe H.
7 September 2026
Absolutely Awful
POSTED BY:
Zoe H.
7 September 2026
I wanted Auburn, I got a horrible red! So, disappointed!
Zoe - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Yvonne S.
5 September 2026
Good and bad
POSTED BY:
Yvonne S.
5 September 2026
I love love love the color. But my main need is gray coverage and after spending the time to color my hair the grays were still there and seem even more visible.
Hello Yvonne,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Patricia M.
1 September 2026
My recent order
POSTED BY:
Patricia M.
1 September 2026
I colored my hair yesterday. I don't know what happened but it was not light golden blonde. It's light blonde absolutely no gold visible at all. The last orders have been exactly what it's suppose to be. This one not at all it's completely lacking any gold and looks like it's faded all ready. I am very disappointed. Also I have not received any reminders that my color is being prepared. So the last two orders came out of my bank account with no notice. I can not make changes if I receive no reminder.
Hello Patricia,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Julie S.
30 August 2026
color & tone
POSTED BY:
Julie S.
30 August 2026
I had asked for a lighter more buttery golden color this still appears to ash tones like last one and looks very dull.
Julie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Natalie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mary R.
27 August 2026
Not worth the hype
POSTED BY:
Mary R.
27 August 2026
Figured this would be way better than buying box dye at the store- with the promise of a colorist reviewing everything. But I definitely did not achieve the color I was looking to achieve. Should’ve just gone with my usual cheap box dye. It definitely colored my hair but only if you’re trying to go maybe one or two shades lighter or darker is it worth it.
Hello Mary,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Rachel F.
26 August 2026
Mega expensive
POSTED BY:
Rachel F.
26 August 2026
I would have to pay over a hundred pounds each month for 3 bottles of Color to Color my hair. I don’t care if it’s the best Color in the world i would not pay it. I would want it done for me for that price.
Rachel - Thank you for sharing your feedback. We understand that everyone has a different budget when it comes to their hair color, and we’re sorry to hear that the cost didn’t meet your expectations. We appreciate you giving eSalon a try and taking the time to share your experience.
POSTED BY:
Rosemary F.
23 August 2026
Color pro toner
POSTED BY:
Rosemary F.
23 August 2026
I used this yesterday and my hair is very dark although I order the light brown
Rosemary - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Sue C.
22 August 2026
Advice
POSTED BY:
Sue C.
22 August 2026
The colour was rather purple ish at my top hairline. I didn’t like that, can you advise me what happened. I followed the instructions carefully, watched Vidio. I used bowl and brush
Sue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Emily V.
20 August 2026
Colors weren't as expected.
POSTED BY:
Emily V.
20 August 2026
Disappointed. Two boxes in a row of incorrect coloring.
Emily- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email come your next order and will be happy to assist in this process.
POSTED BY:
Rebecca G.
15 August 2026
Lovely colour but not long lasting
POSTED BY:
Rebecca G.
15 August 2026
The colour was perfect but the grey coverage lasted no longer than shop bought hair colours
Rebecca G.- Thank you for your feedback. We are sincerely sorry to hear that you are not satisfied with the coverage of your grey hair following your recent colour treatment. Your satisfaction is our priority, and we place great importance on our Colour Guarantee.
Please check your emails: one of our advisors will contact you shortly to find a solution as quickly as possible.
POSTED BY:
Valeriia N.
15 August 2026
Nice colour but not quite what I wanted
POSTED BY:
Valeriia N.
15 August 2026
I asked for natural peachy red but the result was a bit dull and dark, hence 3 stars. Apart from that, it was very convenient to use, and everything I needed was in the box
Valeriia N.-Thank you for your feedback. We are truly sorry to hear that the result was a little duller and darker than the natural peachy red you were hoping for. Your satisfaction is our priority, and we place great importance on our Colour Guarantee.
Please check your emails: one of our advisors will contact you shortly to find a solution as quickly as possible.
POSTED BY:
Jo D.
14 August 2026
I don't think a professional looked at my photo
POSTED BY:
Jo D.
14 August 2026
The colour that was sent was far too dark, I don't believe that this was made specifically for me and my requirements.
Hello Jo,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Emma J.
8 August 2026
Not good
POSTED BY:
Emma J.
8 August 2026
I asked for a colour to try and knock some warmth out of my hair this colour resulted in me being a warmer colour
Emma J. - Thank you for your feedback! We’re sorry to hear that your colour turned out warmer than expected. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we’d love the opportunity to work with you to get your hair looking its very best. Please keep an eye out for an email from us shortly so we can help make this right.
POSTED BY:
Tiffany V.
6 August 2026
Hot roots
POSTED BY:
Tiffany V.
6 August 2026
Wanted blue black and ended up with chocolate dark brown roots :(
Tiffany - We’re so sorry to hear that you were disappointed by the results of your color application as you ended up with dark brown roots. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Julia H.
5 August 2026
Clown red
POSTED BY:
Julia H.
5 August 2026
I requested a copper red close to a natural redhead and received a cherry red that looks like a clown. I was happy with esalon for years but they have changed and cannot get the color correct so I will be canceling.
Julia- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Natalie T.
4 August 2026
Not great - didn’t perform as well as box dye
POSTED BY:
Natalie T.
4 August 2026
Gave me “hot roots” & didn’t cover my greys well despite following all instructions
Hello Natalie,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Elizabeth H.
2 August 2026
Shipping damage
POSTED BY:
Elizabeth H.
2 August 2026
You recently switched from USPS to Amazon for shipping. My box arrived broken and inside boxes were ripped.
You might be saving a few dollars but….
Elizabeth- We’re truly sorry that your order arrived damaged. We take our clients' feedback to heart and continue to improve our service each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Kathryn S.
2 August 2026
color was far from what was expected
POSTED BY:
Kathryn S.
2 August 2026
color sent was almost black when i have been buying a medium copper color
Kathryn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kelisha S.
2 August 2026
Scam
POSTED BY:
Kelisha S.
2 August 2026
Please do not attempt to charge my card again because i haven't subscribed to a plan.
Kelisha- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Pamela- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tami H.
29 July 2026
Fades and isn't enough product for my long, thick hair
POSTED BY:
Tami H.
29 July 2026
This would have been really convenient if the color didn't fade so fast and if it always came with a bottle for the roots and ends like the initial order does but unfortunately it only comes with the bottle to do your roots and being that it fades so fast, just doing the roots isn't sufficient as you'll end up with different colored roots and ends.
If it came worth 2 bottles each time at this price I would have continued to order it but as it is, it's not worth the money.
Tami- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marla L.
26 July 2026
Packaging wer amazing
POSTED BY:
Marla L.
26 July 2026
The packaging looked amazing, which initially impressed me. However, my grey roots didn’t take the color at all.,they stayed completely grey. I don’t understand why it didn’t work, especially since I followed all the instructions carefully. I’m really disappointed with the results. 😔
Marla L. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't cover your greys. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTED BY:
Courtney B.
24 July 2026
Not as light as I wanted
POSTED BY:
Courtney B.
24 July 2026
I wanted my hair to come out a little lighter like the last time I colored my hair. The color is nice but it's way darker than what I was expecting
Courtney- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Sharon F.
24 July 2026
Hair dye review
POSTED BY:
Sharon F.
24 July 2026
Used today and was not not happy with the end result it made my hair feel dry and brittle and also itchy
Sharon F. - Thank you for taking the time to share your feedback with us. We are so sorry for the discomfort during your hair colour application and that the hair colour didn't meet your expectations. We have reached out to you via email to better assist you with this matter. Please keep an eye on your inbox for more details.
POSTED BY:
Jill B.
24 July 2026
Easy to use
POSTED BY:
Jill B.
24 July 2026
Pretty easy to use, contained everything I needed to to hair color at home. Color was a bit darker than I was hoping for but did cover gray. Unsure if I want to try again.
Jill -Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Hello Shirley,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jacqueline M.
23 July 2026
Disappointed in the colour
POSTED BY:
Jacqueline M.
23 July 2026
I’m disappointed with the colour, but that is my fault as I chose wrong, now redone the choice and hopeful for a much better result
Jacqueline- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Sally B.
23 July 2026
Fade away
POSTED BY:
Sally B.
23 July 2026
Although I was hopeful of this product the initial colour was ok...not as ritch or vibrant as I had requested. It did cover my grey but the colour has faded really quickly after only a couple of washes with high end shampoo (no sulphates etc)
I won't be purchasing again
Sally B. - Thank you for your feedback! We're so sorry to hear that you're experiencing fading issues with your hair colour. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTED BY:
Amina D.
22 July 2026
Damaged my hair completely
POSTED BY:
Amina D.
22 July 2026
I order this after thousands of positive review but it was my worst decision ever .Instead of turning my hair into chocolate brown it turned into full black .My hair become very thin and are breaking from roots only after one use .very disappointed.
Amina D. - We're so sorry to hear about your experience. This is not the result we want for our customers. We've reached out to you via email so we can better assist you with this matter. Please keep an eye on your inbox for more details. We truly want the opportunity to make this right.
POSTED BY:
Veronica V.
16 July 2026
No gray coverage at all
POSTED BY:
Veronica V.
16 July 2026
The color was great, but the gray coverage was not good at all.
Veronica - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Ashleigh C.
11 July 2026
Did not cover my greys
POSTED BY:
Ashleigh C.
11 July 2026
My grey roots were partially covered :( this is not a good color for me
Ashleigh- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Maria - Thank you for your feedback. We're so sorry to hear that you're disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we're committed to working with you to help your hair look its very best. Please keep an eye out for an email from us shortly.
POSTED BY:
Helen B.
4 July 2026
Didn't cover my gray
POSTED BY:
Helen B.
4 July 2026
I followed instructions and my grays are a different color than the rest. Please cancel subscription
Hello Helen,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Bonnie B.
29 June 2026
Terrible ordering site
POSTED BY:
Bonnie B.
29 June 2026
This site will not let you close your account or remove your credit card information. Even after years of not ordering Someone tried to get into my account and I changed the password and tried to remove my personal information or close the account and it would not allow me to do that. ...so it does not matter to me if the product was good or not as the ordering site is obviously not secure . B m b
Bonnie - We truly apologize that you had trouble removing your information. We have reached out to you via email about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Shake U.
29 June 2026
Not what I was expecting
POSTED BY:
Shake U.
29 June 2026
Packaging is beautiful, not happy with the colour at all not what I asked for still have the red/copper tones now more than before.
Shake U.- We're so sorry to hear that your color wasn't what you were hoping for. We want you to love your results, and we're here to help make things right. One of our team members will be reaching out by email shortly with the next steps. Thank you for sharing your experience with us—we truly appreciate your feedback.
POSTED BY:
Charlotte B.
29 June 2026
Barely changed colour of my hair
POSTED BY:
Charlotte B.
29 June 2026
I have tried these products twice now and apparently the 2nd time they changed the colour of the formula to be lighter (as requested by me) but again, it’s barely changed the colour of my hair. I wanted to go light brown and it’s nowhere near. Disappointed with these products !
Charlotte B.-Thank you very much for your feedback!! We're so sorry to hear that you were disappointed with your color results, especially after trying it a second time. We’d love the opportunity to help make this right and work with you toward the shade you were looking for. Please keep an eye out for an email from one of our team members with the next steps.
Lisa - We’re so sorry to hear that you were disappointed by the results of your last color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sarah D.
25 June 2026
First round: Didn't Cover the Grays
POSTED BY:
Sarah D.
25 June 2026
Unfortunately, the hair color was only vibrant for a few days. The grays came back very quickly, and it was a little brassy on my brown hair with red undertones. I did go in and revise my order for the next month and provide feedback, so I'm really hopeful that my second order will deliver more of what I need and want for my hair.
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
POSTED BY:
Suzanne V.
21 June 2026
Colour is nice doesn’t cover grey
POSTED BY:
Suzanne V.
21 June 2026
Poor coverage. Less than 1 week and my grey is visible.
Suzanne V. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely cover the greys. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTED BY:
Cindy A.
18 June 2026
Not the color I expected
POSTED BY:
Cindy A.
18 June 2026
My hair was BRIGHT RED with this set. I had to purchase clarifier and green shampoo, it was embarrassing red. I then had to buy an ash light brown over it to calm down brassiness and red color.
Cindy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Daisy L.
17 June 2026
Doesn't cover roots
POSTED BY:
Daisy L.
17 June 2026
the color was definitely pretty but much lighter than the photos and unfortunately my roots are still visible
Daisy L. - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Síle N.
16 June 2026
Product great, put on a flex plan i didnt agree too
POSTED BY:
Síle N.
16 June 2026
No fault with product, very impressed by product actually. What put me off this is that I was automatically put on a flex plan, and charged for a colour 2 weeks after I had received 1st colour set . Was completely shocked when seen it arrive in post, checked account, money taken . No emails about this flex plan, automatically applies when you place initial order.
Sile N. - We truly appreciate your feedback, and we are very sorry for the inconvenience regarding the Flex Plan. Upon reviewing your profile, we can see that you have already worked with one of our agents to resolve your concern. Please let us know if there is anything else we can do to help.
POSTED BY:
Amanda E.
15 June 2026
Ruined my Hair
POSTED BY:
Amanda E.
15 June 2026
This harsh color absolutely ruined my hair. It was supposed to be medium brown and colored it so dark it is nearly black. It was so dark and stained everything in sight so I was worried and washed it out after less than 10 minutes, even though the instructions said 35 minutes. I will have to have it professionally corrected now and I am worried about the damage it will take to lighten hair this dark. Somehow it also took all of the shine out of my hair and made it look drab and dull. I have colored my own hair for years and have never had anything stain my shower instantly like this. There was something wrong with this mix. I would give negative stars if possible.
Amanda- Thank you for reaching out! We are so sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Dawn L.
14 June 2026
Yuck
POSTED BY:
Dawn L.
14 June 2026
This color was okay The very first hair color I received from Esalon was very nice. The second and third were a messed up situation!!!
Dawn - We are so sorry that your last situation was not great. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rose M.
11 June 2026
Stubborn Gray
POSTED BY:
Rose M.
11 June 2026
In the pass i tried your product but i noticed that was not covering totally my gray and I stopped using it, I continued with the store brand but my hair was falling off a lot and I decided to go back to esalon.
Now that I tried for the 2nd time, I notice my gray still not completely cover and I requested something more for stubborn gray. Im still waiting.
Rose - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Tammy T.
11 June 2026
3rd order with leaks
POSTED BY:
Tammy T.
11 June 2026
My last orderer was the 3rd box in less than 6 months with seals broken and product leakage inside the box. I've used this service for several years & had great results until the last 6 months. Along with losing product, the color hasn't been consistent & has washed out of significantly size patches of hair within 2 or 3 washings.
Tammy - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Tracy C.
11 June 2026
Very fiddly to apply roots first then rest of hair
POSTED BY:
Tracy C.
11 June 2026
Lovely colour but didn’t last as long as I’d hoped and much too fiddly to apply roots first then colour. I’ve also never seen so much hair dye on my bathroom tiles and I’ve been dying my hair for years! For me, it’s not worth an extra £15 more than a supermarket box dye.
Tracy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sally C.
10 June 2026
Little disappointed
POSTED BY:
Sally C.
10 June 2026
I purchased my advised colour however when I used it I felt the coverage wasn't great. I am a brunette and have quite alot of greys for which I colour about every 3 weeks. At my roots the colour was alittle orange and the rest dark. Left on roots the recommended time and abit longer but didn't get the best result. Condition of my hair was great afterwards but not so great looking 😕
Sally C. - Thank you for your feedback. We're so sorry to hear that you are disappointed with the grey coverage of your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
Sophia- We truly appreciate your feedback! We are sorry to hear that the gray coverage was not what you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Victoria V.
10 June 2026
Wanted to go lighter, didn’t happen
POSTED BY:
Victoria V.
10 June 2026
Originally I sent in pics of my current hair color (very dark brown almost black) and pictures of the color I wanted, a much lighter shade of brown like a honey brown. My custom color came in the mail labeled something like “golden brown” and I thought this is going to turn out nice then I dyed it and it literally looks like I didn’t, maybe one shade lighter at best if I’m in the sun I can notice a tad bit of brown. I even left the color in for an extra 15 minutes longer than the 35 minutes the instructions said. I went to change my next months custom color and again inserted pictures of the lighter brown I wanted but get an email saying “ previously colored hair can not be lightened”, well if I would have gotten the correct color hair dye sent to me the first time I guess I wouldn’t have this issue. I just went ahead and canceled because I’m not happy with the new options they gave me, stuck with the same color or just lighten the roots? No thanks.
Victoria - We truly appreciate your feedback! We are so sorry to hear that that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Caty A.
6 June 2026
Hair color
POSTED BY:
Caty A.
6 June 2026
Only my 3rd time coloring my hair, but I felt as though I should’ve kept it in longer then 30 minutes. There was still a lot of gray hair that I felt as though it didn’t even touch, although it was on my entire head. The hair in front is my problem area.
Hello Caty,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kaitlyn T.
3 June 2026
The color faded after a couple weeks
POSTED BY:
Kaitlyn T.
3 June 2026
I loved the color initially. It was even looking and the perfect copper color. but after two weeks it’s brown again and my grow out still didn’t hold the dye so it’s also visible like it was prior. It just looks like it completely washed out and is back to the way it looked before I dyed it.
Kaitlyn- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
Leah - We apologize that your hair color wasn’t what you expected. Upon reviewing your account, we see that you have already worked with a customer service agent to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Colleen S.
2 June 2026
developer leaked all over
POSTED BY:
Colleen S.
2 June 2026
One of the hair color kits of 2 sent to me had leaked all over inside the package and I didn't notice it until I went to use it and therefore could not color my greys and when I tried to contact the company to get a replacement asap I was unable to contact anyone on chat or email. Very dissatisfied. I waited 20 mins on hold for chat and noone addressed me at all!
Colleen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heather W.
31 May 2026
Ruined my hair
POSTED BY:
Heather W.
31 May 2026
After the first kit I ordered didn't cover my greys (less than 20% of my hair so not a lot of grey to cover) they sent me another kit with a different formula for the roots and the lengths. However as there were different amounts of developer, the sun has lightened the top of my hair differently to the lengths and I now have a visible tide mark around the top of my head. It is too soon to dye my hair all over again so I'm using temporary gloss to try and blend it and then will likely have to go to a salon. I contacted the support team for advice on how to fix it and they didn't even respond. I have cancelled and would advise others to proceed with caution. I will say though I loved the colour both times I've used it although it didn't cover my fine greys at my temples either time.
I'm so sorry to hear you weren't happy with your color and grey coverage. We take our satisfaction guarantee very seriously. We'd love to make things right, and our talented team of colorists are ready to help. Please send us a quick email to [email protected] and we'll be happy to help you!
POSTED BY:
Natalya T.
31 May 2026
Disappointing on so many levels.
POSTED BY:
Natalya T.
31 May 2026
Wrong level and shade. Burns my scalp. Doesn't cover my 5% whites. Doesn't wash off as promised.
Natalya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle E.
30 May 2026
Too Dark no nuance and no shine. Please give me my old color.
POSTED BY:
Michelle E.
30 May 2026
Hated this new color. I want the old one for my next order. I want a demi with a glosser. This was flat and made my hair look horrible
Michelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, as it was a flat color. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Dawn A.
28 May 2026
Color faded
POSTED BY:
Dawn A.
28 May 2026
Has more of a purple undertone than brown. The color faded quick on the hair line than other hair coloring kits I’ve tried
Dawn- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Michelle D.
24 May 2026
Hair dye
POSTED BY:
Michelle D.
24 May 2026
DO NOT USE, THIS MADE MY HAIR GREEN!!! I WAS SOOO UPSET!!
Michelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Esther M.
23 May 2026
Good coverage but colour not at all like expected
POSTED BY:
Esther M.
23 May 2026
The hair dye covered my grey hairs well and evenly so coverage is good. However, I am very cool toned and ordered ‘Ash’ brown. I was expecting a shade of brown that was ashy (bear in mind my own hair tone has no warmth at all so didn’t warm up the colour in any way). My hair turned out super auburn/orangey which is not at all what I hoped for so overall, I am disappointed
Esther M. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTED BY:
nanette G.
22 May 2026
Not what i wanted
POSTED BY:
nanette G.
22 May 2026
Cant seem to get the colour im asking for have tried contacting the colourist, cancelling my subscription and placing fresh order but nooe not happening
Nanette G. - We're so sorry to hear that your hair colour doesn't meet your expectations. Your colourist will work with you to meet your hair colour goals. Please keep your eye out for an email from us shortly for your next steps! We truly appreciate your feedback.
POSTED BY:
Ewa W.
21 May 2026
Poor grey coverage
POSTED BY:
Ewa W.
21 May 2026
I am disappointed with this brand. That product did not cover my grey hair and after a week a colour was gone completely.
I'm so sorry to hear you were unhappy with your grey coverage. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and we'll help you out!
POSTED BY:
Diamond S.
20 May 2026
Easy but still dark roots
POSTED BY:
Diamond S.
20 May 2026
Super easy to use and easy instructions. But my roots are still dark
Diamond- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cassie J.
18 May 2026
Didn't cover grey hair
POSTED BY:
Cassie J.
18 May 2026
Really nice product but don't cover grey hair gave an extra 10 mins in time. Sadly will have to redye.
I'm so sorry to hear you weren't happy with your gray coverage. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists are ready to help. Please send us a quick email to [email protected] and we'll be happy to assist you.
POSTED BY:
Mindy K.
18 May 2026
Did not cover my greys
POSTED BY:
Mindy K.
18 May 2026
I followed the instructions and it did not cover my greys at all and I dont see any purple in my hair, plus the bottle once I was done set it down and it exploded all over my bathroom i have to paint my bathroom now
Mindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Susan T.
17 May 2026
Constant battle with brassiness
POSTED BY:
Susan T.
17 May 2026
I’m a seasoned eSalon customer at this point with 25 color orders. I’m starting to doubt that any shade of blonde they send will ever turn out anything other than orange. Which make sense because every picture of a blonde on the website is the same orangey hue. I just want a cool tone, and adjustment after adjustment I just can’t get it with esalon. Probably great for anything other than blonde, but I’m about to give up and go back to paying hundreds. I’m giving one more adjustment a try and if it doesn’t turn out, as usual, I’m done. This has been so disappointing.
Susan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Donnie G.
16 May 2026
Color
POSTED BY:
Donnie G.
16 May 2026
Im sorry my hair color didnt change way it was supposed to it turned out not right turned brown not red I want red please help me get it right it didnt work why did it turn and not turn red at all why I aint happy with it im sorry and by the way it takes 2 bottles to even dye my hair please send copper red not brown please thanks
Donnie- We truly appreciate your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marilyn F.
15 May 2026
For the last most recent shipment only.
POSTED BY:
Marilyn F.
15 May 2026
I have been very pleased with all kits except the most recent shipment. The color kept fizzing over. The lotions remained a dark brown, before applying my roots. It did not look the normal shade. Once applied, the color did not cover well at all. I read instructions as usual & proceeded to color my roots as soon as I mixed the solutions. Question: are you receiving payments for all of your color kits sent to me? My records show not! Please respond and provide a phone number. The usual phone number is not allowing me to speak to an agent. If I need to pay, kindly bill me. Marilyn Fries 909-247-0001
Marilyn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color fizzed over and the color did not take the normal shade. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sheryl L.
13 May 2026
Not for me
POSTED BY:
Sheryl L.
13 May 2026
My hair turned orange not for me please make sure I don’t get any more products of any auto ship.
Sheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jeneen R.
13 May 2026
Loved the packaging, color didn't work for me
POSTED BY:
Jeneen R.
13 May 2026
I loved how easy it was to mix the color but it was the wrong color. My hair is dark brown/black and the color was more of a milk chocolate. It also didn't cover a lot of the gray. Second shipment, the color was darker but not dark enough and again had the same issues with the grays. I sent my third shipment back and waiting on my refund.
Jeneen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Marleen M.
12 May 2026
Dark blonde??
POSTED BY:
Marleen M.
12 May 2026
If you mixed dark blonde for me, I’ll eat my hat! It is medium/dark brown. It’s not what I wanted. I told you I had been using different blonde shades. I will not be using esalon again.
Marleen- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Keli H.
11 May 2026
Yep super brassy and white hair red
POSTED BY:
Keli H.
11 May 2026
I’m at a loss. I was very specific and what I said my problems were. I was very hopeful. Once again, yes, the brown and the light and brown from the sun came out a beautiful, dark, medium hash brown any hairs that were white, even softened beforehand and developer applied beforehand to open the pores and left it. Sit on longer as instructed for the white hair. Yep red! 👎I’d like my money back, but I’m certainly not getting any more.
Keli - We’re so sorry to hear that you were disappointed by the results of your color application and it was too red. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rianna K.
10 May 2026
Didn’t work and no response from eSalon despite 2 messages
POSTED BY:
Rianna K.
10 May 2026
I sent clear pics of my hair and the product I received didn’t work. I messaged them twice and had no response. Customer service is not good enough
Rianna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Dawn M.
10 May 2026
Changed hair color
POSTED BY:
Dawn M.
10 May 2026
I ordered 8n summer blonde to go from dark 🔵 blonde to a lighter blonde, I ended up with dark blonde with reddish tint, it darkened my hair color not lightened it!!!!
Dawn- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Reni L.
8 May 2026
Did not damage
POSTED BY:
Reni L.
8 May 2026
I didn't want orange, asked for no orange in my hair. Got lots of orange in my hair. 😟
Reni - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our agents to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Becca Davies D.
7 May 2026
Awful
POSTED BY:
Becca Davies D.
7 May 2026
Please don’t waste your money. This is probably one of the worst hair dyes I’ve used. The bottles aren’t big enough to do your full head, the dye itself sets on your hair so it’s impossible to massage/ distribute evenly through the hair.
Becca Davies D. - Thank you for your feedback. We are so sorry to hear that your experience was not all it should have been. Based on your profile, we see that you have already worked with one of our agents to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Katrina A.
7 May 2026
Wrong color and they didn't fix it
POSTED BY:
Katrina A.
7 May 2026
It was not the right color and I asked for it to be redone and they said they would but never sent it and are now sending another order of the wrong color and charging me.
Katrina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly.
POSTED BY:
Jessica J.
5 May 2026
Didn't like the color
POSTED BY:
Jessica J.
5 May 2026
I didn't like the color but have worked with the color specialist to get a different color blend. I will update after the new color arrives.
Jessica- We truly appreciate your feedback! We're so sorry to hear you weren't a fan on the color but to hear that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Emma L.
4 May 2026
Disappointed
POSTED BY:
Emma L.
4 May 2026
Unfortunately the product did not cover the grey hairs, which was my main concern
I'm so sorry to hear you were unhappy with your color. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and our colorist team will help you out!
Erin- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lizzie W.
2 May 2026
Appalled
POSTED BY:
Lizzie W.
2 May 2026
I am absolutely appalled by this dye! My ‘medium ash brown’ dye turned black, I’ve washed my hair 6 times in an attempt to fade it and now it is patchy and has chunks of black and chunks of a reddish brown. I’ve been home dying my hair for years and this is the worst dye I have ever used and will need a professional to sort!
I'm so sorry to hear you were unhappy with your color. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and our colorist team will help you out!
POSTED BY:
Glenda C.
2 May 2026
Bottle was leaking
POSTED BY:
Glenda C.
2 May 2026
Hello E Salon
I have been a customer for a while and have not had any issues with products until this shipment. The bottle of Developer has leaked in the box and I don’t think there would enough to use. Could you please advise.
Thank You
Glenda- Thank you for your feedback regarding your color shipment. We are so sorry to hear it arrived with the developer leaking. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their order! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Caitlin B.
30 April 2026
Bad coloura
POSTED BY:
Caitlin B.
30 April 2026
Very brassy colour even got Ano colour set out and it was still orange
I'm so sorry to hear you were unhappy with your color. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists are here to help. Please send us a quick email at [email protected] and we'll help you from there.
POSTED BY:
Claudia G.
25 April 2026
No better then normal hair dye
POSTED BY:
Claudia G.
25 April 2026
I have used this twice now, and can say it is definitely not worth it. None of the times I managed to get an even colour on the length of my hair, despite following the instructions. The colour fades significantly after 5-6 washes, although chosen a permanent one. The only plus it has compared to the normal dye you would buy in a shop, is that when colour fades, it is a more natural look. I will definitely not try it a third time.
Claudia -We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Savannah A.
23 April 2026
No modifications
POSTED BY:
Savannah A.
23 April 2026
I asked for a modification of my subscription color I had been getting. I wanted lighter overall color with more copper/red undertones. No substantial changes were made or atleast not the changes I had requested to be done.
Savannah- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mary W.
23 April 2026
Doesn’t cover the gray
POSTED BY:
Mary W.
23 April 2026
It’s a great product but it doesn’t cover the gray. The color so was matched with was lovely but it barely worked on my roots. The company sent me a replacement that was a darker color. I had the same problem! I followed the instructions to the tee. Unfortunately, it did not work. Nor did they stand by their 100% guarantee.
Bottom line… do not purchase if you expect the product to cover your gray roots!
Mary- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dave J.
23 April 2026
Don't cover my grey
POSTED BY:
Dave J.
23 April 2026
I ordered dark brown. After following the time for both bottles, my grey is not covered. It is not white. But it is 80% white. So, the grey is not turning 100% brown. The result sadly is no different than store bought.
dave - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Laura T.
20 April 2026
Dissapointing
POSTED BY:
Laura T.
20 April 2026
The colour didn't take to my greys. I had sent pictures in of my hair before and asked advice and stylist advised 6 (as chosen) would work. Left it on for the full time as per instructions. I had explained i wanted a root smudge, but there were no instructions for this part just apolication to roots only, if i had done this, i would have had a band, as i have highlights midlengths to ends, so i expected there to be instructions for blending. I had to do this by google and thankfully managed to successfully blend with no banding into my highlights but have been left with my greys still showing through on my roots. I sent a note through explaining all this and requested a refund as i have now had to book into a salon to sort it, but i have had no reply. Really dissapointing.
Hello! I'm so sorry to hear you were unhappy with your grey coverage and color expectations. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Thank you for your email. We were closed over the weekend. We'll get back to you very shortly!
POSTED BY:
Krista R.
16 April 2026
Hair turned orange again
POSTED BY:
Krista R.
16 April 2026
I don’t know if something changed in the formula but my hair turned orange especially at ends and right at the roots where the gray was. Wish it wasn’t so
Krista- We’re so sorry to hear that you were disappointed by the results of your color application. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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